Does Critical Success Factors of KM Mediate the KS-Driven Performance in the Software Sector of Pakistan?

  • Wasim ul Rehman Institute of Business Administration, University of the Punjab Gujranwala Campus, Pakistan.
  • Suleyman Degirmen The School of Social and Human Sciences, Konya Food and Agriculture University, Turkey.
  • Faryal Jalil Institute of Quality & Technology Management, University of the Punjab, Pakistan.
  • Muhammad Haris Superior University Lahore, Pakistan.
  • Tarram Nayyab Institute of Business Administration, University of the Punjab, Pakistan.
DOI: https://doi.org/10.29145/jmr/81/080106
Keywords: knowledge infrastructure capabilities, knowledge process capabilities, knowledge sharing, performance

Abstract

This research tends to investigate role of KS practices on overall performance of software sector using critical success factors of KM (i.e. KM process and infrastructure capabilities) as intermediate measures. In this regard, a survey method using the adapted instrument to draw the inference from data collected from software developers.  The parallel multiple mediation model proposed and tested by using Process Macro. The findings of study reveal that KS practices have a significant and positive effect on the overall performance in terms of operational excellence, financial achievement, customer intimacy, product leadership. The results indicate that all the constructs of KM process and infrastructure capabilities partially mediates the relationship between KS practices and performance of software sector. Hence, findings of study support all the suggested hypotheses and draws the inference that KM process and infrastructure capabilities support the theoretical prisms of KBV initiatives.

Published
2021-06-23
How to Cite
Rehman, W., Degirmen, S., Jalil, F., Haris, M., & Nayyab, T. (2021). Does Critical Success Factors of KM Mediate the KS-Driven Performance in the Software Sector of Pakistan?. Journal of Management and Research, 8(1), 129-159. https://doi.org/10.29145/jmr/81/080106
Issue
Vol 8 No 1 (2021): Volume 8, Issue 1, 2021
Section
Articles

Copyright (c) 2021 Wasim ul Rehman, Suleyman Degirmen, Faryal Jalil, Muhammad Haris, Tarram Nayyab

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