Journal of Management and Research 2021-09-10T13:12:43+00:00 Editorial Office JMR Open Journal Systems <p style="text-align: justify;">Journal of Management and Research (JMR) is the flagship pragmatic journal in management, aims to present the latest thinking and research on all major and minor management areas in indispensable way for readers. The Journal welcomes a broad view of business and management while encouraging new ideas and advanced perspectives on existing research and promising deep-exploration approach for the future possible research areas.</p> Enterprise Resource Planning Systems and Knowledge Management: A Review of the Literature and Conceptual Framework 2021-08-06T07:11:10+00:00 Mahwash Ghafoor Chaudhry Samina Nawab Khuram Shafi <p>This article provides a comprehensive review of the literature published in various articles dated back to 1998 on the role of Knowledge Management (KM) in Enterprise Resource Planning (ERP) systems. This article follows the literature published in this context focusing on two basic themes: KM supporting the ERP systems and KM integration into the ERP system. All the articles published on the relationship between KM and ERP systems published since 1998 were searched. Articles were sorted out on the basic themes they addressed. Most of the work on the role of KM in ERP systems was grouped into two main categories depending on the research subject matter. Integration of ERP systems being one of these basic themes was further investigated, enlisting all possible research articles published so far. Literature review on the KM and ERP relationship can be concludes that despite different relationships explored in the literature, KM has a vital role to play in the success of the ERP system. It is one of the critical success factors which complements the ERP systems to the extent that its absence will diminish the very essence, that is the adaption of ERP systems for the companies signified by the competitive advantage, market agility, and organization efficiency.</p> 2021-06-24T00:00:00+00:00 ##submission.copyrightStatement## Occupational Stress and Job Burnout of Female Medical Staff: The Moderating Role of Psychological Capital and Social Support 2021-08-06T07:16:06+00:00 Aleena Shah Saba Munir Muhammad Zaheer <p><em>The medical field is quite challenging as employees have to work day and night under extreme pressure and long and irregular working hours. This work pressure and exhaustion lead to occupational stress. Occupational stress, when unaddressed, leads to burnout which severely affects the physical and mental health of females in the medical field. This study investigates the relationship between occupational stress and job burnout on a sample of female medical staff working in the public health sector with the moderating role of psychological capital and social support between the relationship of occupational stress and job burnout. The research comprises a sample of 250 female medical employees that are working in public hospitals of the twin cities of Pakistan Results show that occupational stress causes job burnout, and psychological capital moderates the relation between occupational stress and job burnout. The three dimensions of psychological capital, namely, self-efficacy, resilience, and Hope, moderate the relation while optimism does not moderate the relationship. Results also show that family support acts as a moderator between stress and burnout, but supervisory support does not moderate the relationship. This study highlights that coping strategies help medical health workers in dealing with stress and burnout. In addition, family support plays an essential role in minimizing the stress of female health workers. Therefore, the administration of hospitals should arrange training to enhance the psychological capital of their health workers to keep them stress-free and ultimately efficient in their work.</em></p> 2021-06-24T00:00:00+00:00 ##submission.copyrightStatement## Influence of Personality Traits on Organization Identification: A Case Study of Livestock and Dairy Development Department, Punjab 2021-08-06T07:19:16+00:00 Zulaikha Mahmood Amani Moazzam <p>This study was conducted to investigate the relationship between personality traits and personal identification in the organization. The study used random sampling technique to collect data from 1277 employees. The results showed that there exists a positive relationship between personality traits and identification of organization; workers having agreeableness and conscientiousness traits tend to have more identification with their organization, while neurotic workers showed negative association. However, differences were seen in male and female samples concerning perceived organizational identification with minor variation. The study concludes that individuals possessing agreeable and conscientious traits are more advantageous for the high level of organizational identification, irrespective of gender differences.</p> 2021-06-24T00:00:00+00:00 ##submission.copyrightStatement## Strengthening the Performance of SMEs Through Knowledge Management, Market Orientation and Competitive Environment 2021-08-05T10:34:24+00:00 khansa Masood Chandio Muhammad Rizwan <p style="text-align: justify;"><em>This study aims to proposes a framework for strengthening performance of SMEs. It was identified that knowledge management, market orientation, competitive environment and access to finance as an effective response of SMEs to the large firms for their survival. A model was developed with the help of extensive literature search and four propositions were exhibited with a graphical model.&nbsp; The framework of this study proposes Knowledge Management and Market Orientation have strong association with SMEs Performance. The model further proposes that Access to Finance and Competitive Environment serve as a contingency between the Knowledge Management and Market Orientation with SMEs Performance. This study significantly adds into the entrepreneurship literature and proposes a framework not tested before. The theoretical model has a wider applicability, and it can be used in any cultural context in general but specifically in the emerging economies. &nbsp;&nbsp;</em></p> 2021-06-23T00:00:00+00:00 ##submission.copyrightStatement## Role of Human Capital in Market Orientation – Innovation Relationship 2021-08-05T10:41:58+00:00 Adnan Siddique Adnan Nazir Sabahat Adnan Muhammad Aamir Duryab <p><em>Academics and practitioners have considered and regarded innovation as a &nbsp;source to gain sustainable competitive advantage (SCA) over rival firms. Although market orientation (MO) and innovation have been studied and found to impact a firm’s ability to innovate separately, how they interact with each other has not been studied before. Drawing from the theory of organizational learning, this study proposes that human capital (HC) mediates the relationship between MO and innovation. The proposed relationship was empirically tested using data collected from managers of the textile sector of Pakistan. The results reveal that human capital and market orientation separately affect innovation while HC partially mediates MO and innovation relationship. Practical and future research implications of the study have also been discussed.</em></p> 2021-06-23T00:00:00+00:00 ##submission.copyrightStatement## An Empirical Examination of E-Government Virtual Services: Mediating Role of Users’ Perceived Usefulness 2021-08-05T11:08:03+00:00 Mubeen Khalid Farwa Yousaf Mukaram Ali Khan Saba Shaukat <p><em>Government websites are the repository of information where citizens can timely access substantial and reliable information. It is normal to find antagonism between formulators and users of e-government virtual services (EGS). This study is designed to assess the quality of virtual services provided by Pakistani government websites. Data is collected from 278 university graduates using simple random sampling technique. Results of Smart PLS show that the survey respondents exhibit positive attitude towards perceived system quality (PSQ) and perceived information quality (PIQ) of the websites. They also perceive e-government websites useful and display their satisfaction to e-government virtual services. Finally, findings provide support to mediating role of users’ perceived usefulness (UPU). Policymakers and practitioners can take advantage of the findings to design more citizen centered government websites to optimize their satisfaction with mandatory services.</em></p> 2021-06-23T00:00:00+00:00 ##submission.copyrightStatement## Does Critical Success Factors of KM Mediate the KS-Driven Performance in the Software Sector of Pakistan? 2021-08-05T11:14:48+00:00 Wasim ul Rehman Suleyman Degirmen Faryal Jalil Muhammad Haris Tarram Nayyab <p><em>This research tends to investigate role of KS practices on overall performance of software sector using critical success factors of KM (i.e. KM process and infrastructure capabilities) as intermediate measures. In this regard, a survey method using the adapted instrument to draw the inference from data collected from software developers.&nbsp; The parallel multiple mediation model proposed and tested by using Process Macro. The findings of study reveal that KS practices have a significant and positive effect on the overall performance in terms of operational excellence, financial achievement, customer intimacy, product leadership. The results indicate that all the constructs of KM process and infrastructure capabilities partially mediates the relationship between KS practices and performance of software sector. Hence, findings of study support all the suggested hypotheses and draws the inference that KM process and infrastructure capabilities support the theoretical prisms of KBV initiatives. </em></p> 2021-06-23T00:00:00+00:00 ##submission.copyrightStatement## The Mediating Role of Emotional Exhaustion in the Relationship between Abusive Supervision and Employee Cyberloafing Behaviour. 2021-08-05T11:24:52+00:00 Jawad Khan Imran Saeed Amna Ali Hena Gul Nisar <p><em>Cyberloafing is becoming a common problem in every organization that directly affects organizational productivity. In this study we are going to study the influence of abusive supervision on cyberloafing, further, we are studying the mediating effect of emotional exhaustion generated due to abusive supervision behaviour, motivating employees towards cyberloafing. The data were collected from 150 employees working in Saif Textile Mills Ltd &amp; Kohat Textile Mills Ltd, Pakistan through questionnaires. The study sample was drawn using a convenience sampling technique. This study used SPSS 25 and process Hayes (2013) model 4 for data analysis and for model fitness we used CFA (AMOS 22). The data findings demonstrate that abusive supervision significantly and positively affects cyberloafing and also emotional exhaustion mediates this relation significantly. Therefore we conclude that abusive supervision is the main factor for employees to be exhausted and ultimately move towards cyberloafing. Based on these finding managers plays a vital role to maintain organization environment friendly.</em></p> 2021-06-23T00:00:00+00:00 ##submission.copyrightStatement## Quantum Organizations with Islamic Way Forward 2021-08-05T10:20:06+00:00 Naveed Yazdani Rana Zamin Abbas Kamran Hameed <p><em>Firstly, this paper describes a phenomenon of transnational organization and general condition of world and ‘man in the world’. For developing a comprehensive framework, it presents authentic literature review beginning from modernity to post modernity using the hermeneutic-interpretivism research tradition to show the similarities between modernism and post modernism. By revealing the missing link in the quantum paradigm of ralph Kilmann (scholar of quantum organization) on one hand, it develops the possibility of reviving revealed knowledge back into the main frame knowledge of organization theory, on the other hand. By raising and addressing the question of how can the revealed knowledge addresses the current economic dilemma, the paper describes the three lenses available used to understand natural world, socio economic world and behavioral world in Newtonian verses quantum assumptions on organization theory&nbsp;&nbsp; along with their implications. For cross fertilization of ideas and better understanding of God, cosmos and human it presents an alternative of Islamic way forward suggested by scholarly views from East and West. To further substantiate, it presents the stunning insights from the renowned wisdom traditions (pragmatic civilizations) to highlight why religions matter to show (the levels of reality and levels of selfhood as well as relationship between Necessity being and contingent being), responding the situation of power and domination prevalent in organizing world by suggesting historical/civilizational ethical mode and adopting psycho, spiritual-pragmatic approach with holistic world view (Big picture).</em></p> 2021-04-06T00:00:00+00:00 ##submission.copyrightStatement## How Much Does the Recruitment Channel Really Matter: Recruiters’ and Applicants’ Behaviors in the South Asian Context 2021-09-10T13:12:43+00:00 Qamar Ali Muhammad Fayyaz Sheikh Bilal Latif <p style="text-align: justify;"><em>In this paper, we discern recruiters’ and applicants’ tendencies towards recruitment channels. By drawing on the contextual perspective of human resource management (HRM), we argue that the national institutional environment of a country greatly influences recruiters’ choices of recruitment channels and applicants’ level of attractiveness towards jobs. Using an experimental study (n = 200 graduate students) and in-depth interviews of 10 human resource managers, we find that a) although recruitment channels positively affect applicants’ perceptions of organizational attractiveness, they have no significant impact on applicants’ intentions to apply for the job and b) even though online recruitment channels are widely believed to have a greater impact on organizational attractiveness, recruiters in the south Asian context continue to prefer the paper-based recruitment channels. The study provides interesting insights for recruitment literature, by explicating that socio-cultural and economic context enormously shapes recruiters’ and applicants’ preferences of recruitment channels.</em></p> 2021-02-22T00:00:00+00:00 ##submission.copyrightStatement##